Refund Policy

1. Overview

Lovewed is a digital product — a wedding invitation website that you design and preview before paying. Because you get to see your exact invitation before making payment, our refund policy works differently from a typical physical-goods store, and we want to explain it clearly here.

2. Digital Product, No Shipping

As Lovewed is a digital service, there is no shipping, courier, or delivery involved. Your invitation website is "delivered" instantly online once it is activated after payment.

3. Free Demo Preview Before Payment

Before you pay, you can preview your invitation on its original link exactly as your guests would see it. This preview is currently allowed between 2 and 6 views — this number is decided by Lovewed and may be changed at any time.

This means you get to fully check your wedding details, photos, spelling, event schedule and overall design on the real link before deciding to pay and activate it for sharing.

4. No Refunds After Payment

Because you have already previewed your invitation on the original demo link before paying, payments made on Lovewed are non-refundable. Once you complete payment, we consider that you have reviewed and approved your invitation as shown during the demo.

We are unable to offer refunds for reasons such as change of mind, entering incorrect details after activation, or choosing not to use the invitation after payment.

5. Exceptions

The only cases where we will look into a refund or correction are:

• A duplicate or failed payment where money was deducted but your invitation was not activated
• A technical error on our end that prevents your invitation from being generated at all

6. Payment Processing

All payments are handled securely through Cashfree Payments. If a payment fails or is deducted without your invitation being activated, please contact us with your payment reference so we can investigate and resolve it.

7. How to Raise a Concern

If you believe you fall under one of the exceptions above, message us on WhatsApp at +91 94307 24419 or email support@lovewed.in with your order details and payment reference. We will review and respond as quickly as we can.